Explore
the magic of Cephalonia and Ithaca
BOOKING CONDITIONS
[Booking information] [Booking form]
The following conditions form the basis of a contract between you and the Company (Oneira Ltd trading as Oneira Holidays, company registered No. 3898181) and are subject to the jurisdiction of the Courts in any part of the U.K. in which you are domiciled. If you are not domiciled in the U.K. English Law and jurisdiction will apply.
Booking your holiday.
Bookings can be requested in person, by mail, email, fax or telephone.
When you make a booking you must pay the required deposit. The Company will then send to you written confirmation of your booking in the form of your ‘Booking Details’ together with a confirmation statement/invoice. You must return a signed copy of your ‘Booking Details’ to the Company. In signing the ‘Booking Details’ you accept these conditions on your behalf and on behalf of all other persons named in the ‘Booking Details’ including those substituted or added by agreed amendment. It is your responsibility as the person making the booking to check that all the details you provide are correct at the time of booking and on receipt of the ‘Booking Details’. If any details are incorrect the Company must be notified immediately. Bookings for flights are reserved and confirmed by the Company on your behalf and at your request; they are subject to the booking conditions of the company who provide your flights. Any amendment/s you make to the flight arrangements may be subject to administration charges from the company who provide your flights. In the event of administration charges being levied by the company providing your flights as a result of any amendment/s you make, you must pay these charges on receipt of an invoice provided by the Company outlining these charges.
There will be no contract between the Company and you until the Company has received the required deposit; a signed copy of the ‘Booking Details’ and the Company has issued a confirmation statement/invoice.
We reserve the right for whatever reason to refuse a booking.
Price Guarantee
Accommodation & Transfer arrangements: The price shown on your invoice will not be subject to any surcharges.
Charter Flight arrangements: The price shown on your invoice will not be subject to any surcharges.
Government or other regulatory body action: Prices provided by the Company cannot cover increases due to direct Government or regulatory body action. At any time in the future there is a possibility of the introduction of consumer levies by the Government or other regulatory bodies. If such levies or duties are introduced or increased they will be shown as a separate item on your invoice and must be paid by you.
Payment
On receipt of your deposit the Company will reserve your holiday and confirm all details in writing to you. Please note that a telephone booking confirmation is as firmly confirmed as if it were made/confirmed in writing at the time. You must pay the balance of your holiday payment by the date indicated on your ‘Booking Details’ and confirmation statement. It is important that you pay balances when due because failure to do so may lead to the cancellation of your holiday and still leave you liable to cancellation charges. NO REMINDERS OR STATEMENTS WILL BE SENT.
Please note that for bookings placed within 10 weeks of departure the total of all costs is payable in full at the time of booking. If this applies you will be advised when the booking is made.
All credit card payments are subject to a 2-3% charge, for Delta or Switch debit cards there is no surcharge.
Conditions of Carriage
Persons travelling on Charter airlines or other transportation do so under the ‘Conditions of Carriage’ of the carriers or suppliers concerned.
The Company will not be liable to passengers for any delay, loss or injury that they suffer in the course of carriage, nor any default of failure on the part of the carrier or supplier concerned.
The number of stops en-route and timings are given to the best of our knowledge but should they change or be incorrect, the Company cannot be held liable.
Travel Insurance
The Company must ensure that everyone travelling with them has adequate travel insurance and it is therefore a condition of this contract that all passengers take out adequate travel insurance.
If you wish to change your booking
If, after the Company has issued a confirmation statement/invoice, you wish to change your booking in any way the Company will do its best to effect the changes but only within the confines of what the Company is able to provide and it may not always be possible. Any requests for changes must be made in writing from the person who made the booking and must be accompanied by a payment of £25 per person to cover the Company’s administration costs. In addition to this you will have to pay any costs the Company incurs in making the change/s. Please note that these costs may increase closer to your departure date.
If you wish to cancel your booking
You, or any member/s of your party, may cancel your booking at any time. The Company must receive, at its offices, written confirmation of the cancellation from the person who made the booking. We incur costs in cancelling your booking and you will have to pay the applicable cancellation charges up to the maximum shown below. Should one or more member/s of your party cancel it may increase the per person price of those still travelling.
If the reason for your cancellation is covered under the terms of your travel insurance policy, you may be able to recover all or a portion of these charges.
Amount of cancellation charge
(Shown as a % total of the holiday cost)
| More than 70 days | Deposit |
| 43 – 70 days | 30% |
| 29 – 42 days | 50% |
| 16 – 28 days | 75% |
| 1 – 15 days | 100% |
If the Company makes changes or cancels your booking
It is very unlikely that the Company will have to make any changes to your booking however; arrangements are made many months in advance and the Company reserves the right to make changes at any time. Most changes will be minor and the Company will advise you of these changes at the earliest possible date. The Company also reserves the right, in any circumstances, to cancel your booking. However, the Company will not cancel your booking less than 10 weeks prior to your departure date, except for reasons of Force Majeure or failure by you to pay any balances due to the Company.
If the Company has to cancel the accommodation arrangements you have booked you may either have a refund of all monies paid for the accommodation portion of your booking or accept an offer of alternative accommodation of comparable standard (the Company will refund any price difference if the alternative is of a lower value). In all cases, except where the Company has to cancel the accommodation arrangements due to reasons of Force Majeure, the Company will pay compensation as detailed below.
If the Company makes major changes to your accommodation arrangements you will be informed as soon as is reasonably possible if there is time before your departure. You will have the choice of either accepting the change of arrangements, accepting an offer of alternative accommodation of comparable standard (the Company will refund any price difference if the alternative is of a lower value) or cancelling your accommodation arrangements and receiving a full refund of all monies paid for the accommodation portion of your booking. In all cases, except where the major change arises due to reasons of Force Majeure, the Company will pay compensation as detailed below.
The responsibility of carriage to and from the UK and to and from your accommodation devolves to the carrying airline or other transport contractors. In travelling with them you will be bound by their ‘Conditions of Carriage’, which under International Agreements limit their liability depending on circumstances. The ‘Conditions of Carriage’ of the companies that provide the transportation portion of your booking will apply to this contract.
| Period before departure date major change or cancellation is notified to you |
Compensation per paying person |
| More than 70 days | Nil |
| 43 – 70 days | £10 |
| 29 – 42 days | £20 |
| 16 – 28 days | £30 |
| 1 – 15 days | £40 |
Force Majeure
This means unusual and unforeseeable circumstances beyond the Company’s control, the consequences of which neither the Company nor its suppliers could avoid, including but not limited to war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, fire, flood, adverse weather conditions or the threat of any of these.
Special requests
If you have any special requests, please let the Company know at the time of booking in writing. The Company will pass the request to the relevant supplier but the Company cannot offer any guarantee that they will be met and special requests, even if noted on your confirmation statement/invoice do not form part of the Company’s contract with you.
Accommodation
The accommodation you have booked may only be used by the persons named on the booking details and you and all members of your party must observe any rules relating to the accommodation. You and all members of your party must not do or permit to be done anything that might lead to damage to any property or injury to any person. You and all members of your party must use, occupy and enjoy the accommodation provided with due care and in a proper manner without allowing the accommodation to become unreasonably soiled. No items, fixtures or fittings may be removed from the accommodation or left outside at any time. You are responsible for the cost of repairing or replacing any lost, broken or damaged items, including lost keys.
Departure and Arrival Day
You must vacate your accommodation by 12.00hrs. on the day of departure if a hotel, or by 10.00hrs. if self-catering. The Company will inform you of any variation which allows or requires for a later or earlier vacating time. In circumstances where the vacating time from your accommodation is in excess of 4 hours prior to your flight departure time the Company’s local office will arrange for safe storage of your luggage and will endeavour to provide facilities for you and members of your party to freshen up prior to your departure for the airport. If on the day of your arrival, you arrive at your accommodation at or before 12.00hrs. the accommodation may not always be ready and you may have to wait.
Passports, Visa and Health requirements
Passport and Visas:
You must consult the relevant Embassy or Consulate for this information. Requirements may change and you should check for up to date information in good time for your departure. We regret that the Company can accept no liability if you are refused entry onto any flight or into any country due to failure on your part to carry the correct passport, visa or other documentation required by any airline authority or country.
Health:
Recommended inoculations for travel may change at any time and you should consult your doctor on current recommendations before you depart. It is your responsibility to ensure that you obtain all recommended inoculations, take all recommended medication and follow all medical advise in relation to your trip.
Ticketing
Flight tickets are posted by first class mail 7 – 10 days prior to departure. The Company cannot be held responsible for delayed or lost post. For other arrangements such as recorded delivery please instruct the Company on receipt of confirmation. All documents/tickets must be checked thoroughly on receipt. Any discrepancies must be communicated to the Company. If tickets are lost the carrier or supplier may ask you to pay for new ones and refund the original tickets, after they have expired without being used. Alternatively, new tickets may be issued, provided you sign a form of indemnity, agreeing to pay for them if someone else uses the lost tickets. In either case a fee (which can be as high as 100% of the purchase price) may be charged for replacing the lost tickets. It is your responsibility to ensure that you travel with all relevant documents.
Financial Protection
All air holidays and flights provided by Oneira Holidays are ATOL protected by the Civil Aviation Authority. Our ATOL Number is ATOL 6949. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking.
For further information, visit the ATOL website at www.atol.org.uk
Payments you make to us for your holiday.
All payments that you make to us for your holiday are held in a designated Clients Account. Monies are not released from that account until you receive your holiday or your monies are released to another company that becomes responsible and provides for your financial protection.
Oneira Holidays
Registered Office: Oneira Ltd 28 Hollybush Lane, Amblecote, Stourbridge DY8 4HH.
Company Registered Number: 3898181.
VAT Registered Number: 819 0054 46
Telephone: +44 (0)1384 377708 Facsimile: +44 (0)1384 377762
email: mail@oneira.co.uk
website: www.oneira.co.uk
A.T.O.L. No. 6949
